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Subject: Resetting Samsung A4
Replies: 3 Views: 2240

joe.sa 16.09.20 - 10:23am
Good day.
I have an olfer friend, who has a Samsung A4.
Somehow she reset the phone.
The phone is now asking for her e-mail address, which she can remember, but not the password.
She has also changed her phone-number, so the number that Google wants to send a verification code to, doesn't exist anymore.
I've googled and tried resetting, by pressing the 3 buttons.
I get it right, but it just leaves at the same place I started, because it still wants the e-mail address and password.
Any advice from someone?
Tx *

3mel 16.09.20 - 12:57pm
[link]http://support.google.com/accounts/thread/4553723?hl=en[/link]

google has a process apparently, I didn't read too deeply but there a couple of links for this scenario listed in the above link. *

joe.sa 27.11.20 - 02:16pm
Thank you 3mel.
I have up in the end and she took it to a professional to sort out. *

3mel 27.11.20 - 02:21pm
if she doesn't have any paid for apps that she wants access to again, making a new email account would get the phone running just as easily. *

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