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Subject: orange
Replies: 22 Views: 3616

carta28 21.03.08 - 03:02pm
since orange started doing pound a day wap and recently 5quid a week access .. they have randomly ripped my credit from time to time .. ive complained but never got it back as they have always stated that you cant download on this bundle it only gives you access .. so has anybody ever got there cash back ? * +

ragnorak 21.03.08 - 05:41pm
The way they invent excuses of that kind to weasel out of giving customers a refund is disgraceful, the inconvenience of having to call them should be bad enough without the added aggro of fighting for what's yours. I've always got my credit back in the end, but it's sometimes taken more than one phone call. All boils down to how accomodating the assistant you get is. * +

garion 21.03.08 - 06:49pm
I've always got any credit refunded, plus the cost of the call, but that may be down to having the Worlds Sexiest Telephone Voice (tm)... but that's such nonsense about 'access but not downloads' - tell 'em you're going to email head office/ofcom/watchdog etc. and you may find their attitude changes.. * +

ragnorak 21.03.08 - 07:06pm
When they give reasons like that for not refunding it makes me wonder whether customer services have just been left to make up their own rules or if they've actually been told to say such things by Orange. They even sound as though they believe what they're telling you is true. If you can then record each call and email any containing daft excuses to head office for an explanation. * +

carta28 21.03.08 - 07:11pm
thanks for replying .. ive found it hard work with the asian call centre even having an argument over what is ? access ? they define it as browsing not downloading ... my argument was that every image/ text on a page has to be downloaded so there for im downloading ... but the asian guy wasnt having any of it .. and fair to say i never got my tenner back they had ripped from me earlier ... * +

carta28 21.03.08 - 07:13pm
even when i do get through to someone who can actually speak english they still say the same .. and they will look into why the credit was taken and contact me .. and get the usual .oh it will take 5 days for us to see where it went on our system * +

carta28 21.03.08 - 07:17pm
i have said i will contact watchdog in the past about this .. but i dont think the asian call centre staff had no clue what i was saying .. but then i couldnt understand half of what he was saying ... very annoying * +

plzgvhug 21.03.08 - 07:25pm
Yep orange need to be fined a few hundred million to punish them and let them know its totaly unacceptable. The redundancys would hit the bosses and managers where it hurts and get rid of the rubbish. * +

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