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Subject: BIS help
Replies: 27 Views: 577
phly_kid 9.11.11 - 07:22pm
So my sister got a BB 9780. having issues utilizing BIS. she has bought a BIS subscription but somehow it still says BIS not active even though we have received messages saying it is. what could be the problem? * +
yugan 9.11.11 - 07:29pm
did she reboot her phone, normally you have to reboot the phone for bis to show, a quick way is to switch the network off then on again- go to your connection manager and untick ''mobile network'' wait 5sec then click on it again enabling it. wait and see. if it still hasn't show the bb sign then call ur sp and check to see if was activated on their side. * +
phly_kid 9.11.11 - 07:32pm
therez a bb sign next to 3G sign and she has already received to take battery out etc for service books and stuff. will try the untick but when you say untick in the browser is where it shows that blackberry internet service: Not connected * +
jowz 9.11.11 - 07:49pm
just take the battery off and switch it back on * +
phly_kid 9.11.11 - 08:03pm
Ohk now its working, complained messed with on and off like a switch till it worked lol * +
phly_kid 9.11.11 - 08:11pm
spoke too soon. not connecting although now even under Blackberry INternet service: mobile connection is shown instead of no connection * +
yugan 9.11.11 - 09:05pm
give it a few tries on different sites mine also does that wen I try to open my pro bookmark, takes 4 attempts just to get in * +
phly_kid 9.11.11 - 09:06pm
Do i need to set up TCP IP options for BIS to work? * +
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